How Pricewatch Group Adapted to Nexplate ANPR Technology Using Existing Cameras to Prevent Fuel Theft and Save £400 per Month per site

Tom, the General Manager at Pricewatch Group, is dedicated to serving the local community by providing essential fuel and grocery services. With a strong focus on customer satisfaction and community engagement, Tom takes pride in maintaining a welcoming and efficient forecourt. However, one of the major challenges he faced was dealing with frequent fuel drive-offs and, more critically, No Means of Payment (NMOP) incidents — a growing concern that significantly disrupted operations and impacted the business.

  • +£150 Driveoff / Site

  • +£250 NMOP / Site

Wivelsfield dashboard

Wivelsfield

How Their Operations Changed

Before NexPlate

  • No ANPR for site security

    Pricewatch Group lacked a dedicated ANPR Blocklist vehicle alert system, making forecourt management challenging. Implementing a traditional ANPR setup was not feasible due to the high costs of installation, configuration, and maintenance required for full site coverage and operation.

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  • No Dedicated Fuel Recovery system

    Pricewatch Group lacked a dedicated fuel recovery system, making it difficult to track both NMOP and drive-off incidents. With over 60% of NMOP cases caused by forgotten payments, staff struggled to identify and follow up with customers effectively.

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With NexPlate

  • Dedicated ANPR software

    Pricewatch Group leveraged NexPlate’s innovative ANPR software, which integrates seamlessly with existing CCTV cameras. This eliminates the need for expensive ANPR camera installations by converting current cameras into fully functional ANPR devices, significantly reducing setup costs by up to £4,500 while enhancing site security and monitoring efficiency.

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  • Dedicated alert system

    Pricewatch Group is now equipped with a system that alerts both globally blocklisted vehicles and their own drive-off and NMOP vehicles. For NMOP cases, it notifies till staff about the customer involved, enabling timely follow-up and efficient payment recovery.

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  • Dedicated Fuel Recovery system

    Pricewatch Group is now secured with NexPlate’s dedicated fuel recovery system, which manages both NMOP and drive-off cases. All drive-offs are reported to the police via CPI, with frequent offenders flagged and escalated to local authorities for appropriate action.

Why they needed to switch to NexPlate

ANPR

Traditional ANPR systems required costly camera installations and complex setups, making them unfeasible for many forecourts. NexPlate offered a smarter solution—seamlessly converting existing CCTV cameras into ANPR-enabled devices. This significantly reduced implementation costs while delivering accurate plate recognition and real-time vehicle alerts to enhance forecourt security and operational efficiency.

Reporting the crime

Before NexPlate, reporting fuel theft incidents was slow and manual, often leading to delays and unresolved cases. NexPlate automated the reporting process by integrating with the Police CPI system. Frequent offenders are identified and flagged instantly, ensuring quicker action by authorities and improved chances of recovering stolen fuel.

Tom Buckley

General Manager, Pricewatch, Southern Retail & TAP Retail

“It’s the most cost-effective way to get ANPR on your forecourt. Install was quick, the system’s working well, and support has been spot on.”